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Consumers National Bank "After Hours" Customer...

Consumers National Bank "After Hours" Customer...

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Consumers National Bank "After Hours" Customer Service
Articles & Updates, Education

Consumers National Bank "After Hours" Customer Service

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At Consumers National Bank, our priority is, and has always been, meeting our customers wherever they’re at in life. In this vein, we understand that your banking needs don’t come to a halt at 5:00 PM. Now, neither do we.

We are proud to introduce “After Hours” Customer Service. Customer Care Representatives are ready to address your concerns and answer your questions over the phone from 5:00 PM to 1:00 AM, Monday through Friday.

During “After Hours,” we’re happy to provide a range of digital banking services, including:

  • Password resets: Kids accidentally lock you out of your account? Forget your password? No worries! We can help you reclaim access and create a new, secure password.
  • Security question swaps: Sometimes, life moves too fast for you to remember your third-grade teacher’s cousin’s dog’s name. When you need to change your account security questions or want to keep your account’s safety up-to-date, we’re here to help.
  • E-statement concerns: Go green and save trees with e-statements! Forget the ever-growing piles of paper statements and worrying about mail theft by sending your bank account statements straight to your email inbox. Drop us a line if you’d like to enroll in the e-statement program and say goodbye to wasteful paper statements that clutter up your kitchen counter or desk.
  • Bill Pay assistance: Our Bill Pay program helps customers easily keep up with the odds and ends of their living expenses. We're here to make your bill-paying cycle simpler and your life less stressful.

Our “After Hours” Representatives are also equipped to handle a wide range of debit card concerns, such as:

  • Card issuance and delivery: No matter how responsible of a person you are, debit cards remain one of the easiest — and most troublesome — objects to lose while you’re out and about. Don’t be left stranded without one just because it’s after 5 pm! Thanks to our “After Hours” program, you can put your worries to rest, no matter the time of day or night. Our Tele-Representatives can help you order a new card and inform you of estimated arrival dates.
  • Travel updates: In the flurry of activity that comes with a much-needed vacation, you may forget to make one very important phone call: your bank. Now, you can hop on a line with us as soon as your plane lands, so you can keep access to your debit card no matter where in the world you are. 
  • Transaction details: Banking, even in a digital form, can sometimes feel too confusing to handle alone. All you might need is a real, live human to talk to! Our “After Hours” Representatives can chat with you about specific transaction details, charges, account holds, and card declines.

Have a question that we didn’t mention? The “After Hours” team is also ready to handle issues regarding fraud, suspicious transactions, and much more. Drop us a line after you get off work at 1-800-948-1262.

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