Lost or Stolen Debit, Credit, or Debit Card

How to Cancel & Get New Debit or Credit Card

A missing debit or credit card can raise your stress level. If you misplaced your card or are a victim of theft, the Consumers National Bank team is here to support you through the reporting and resolution process. We’ve outlined vital steps for you to follow as quickly as possible to minimize your risk of theft, fraud, or fees.

1. Connect with Consumers National Bank

We recommend a phone call so you can speak with a bank representative. Our team will recommend closing your card and reissuing a new one.

2. Report any Fraudulent Charges or Withdrawals Made with a Lost or Stolen Debit or Credit Card

Remember, with a stolen ATM or debit card, your bank account is at risk. That's why we'll help you monitor your account online to address any unauthorized transactions.

3. Replace Your Lost or Stolen Debit or Credit Card

After reporting the loss or theft of your card, your Consumers National Bank team will start the process to send a new one. You can ask for a temporary card during the call or visit one of our 21 local branch offices.

If you have additional questions about a lost or stolen card, please contact us via email, phone, or online.