Digital payment tools like mobile apps, digital wallets, and online payment services have made sending and receiving money easier than ever. Whether you're splitting dinner with friends or paying for a service online, apps like Venmo, Zelle®, Cash App, Apple Pay, and PayPal provide fast, convenient solutions. But with that convenience comes risk: scammers are increasingly targeting users of these platforms.

At Consumers National Bank, your financial security is our top priority. Here's what you need to know about digital payment scams—and how to keep your money safe.

Common Digital Payment Scams

Fraudsters use a variety of tactics to exploit digital payment systems. Here are some of the most common:

• Phony Buyers and Sellers: Scammers may pose as legitimate buyers or sellers on social media or marketplaces. Once payment is made, the item is never delivered, or the scammer disappears.
• Impersonation Scams: Fraudsters pretend to be someone you know or a trusted business, pressuring you to send money immediately.
• Fake Support Calls or Texts: You may receive a message claiming there's a problem with your payment account. These messages often include links to fake websites or requests for login information.
• "Accidental" Transfers: A scammer may send you money "by mistake" and ask for it back. Often, the initial payment was made with a stolen card and will later be reversed, leaving you out of pocket.

Best Practices for Safe Digital Payments

Protecting yourself starts with awareness and smart habits. Follow these tips to minimize your risk:

• Only Send Money to People You Know: Digital payment apps are best used with trusted contacts. Avoid sending money to unfamiliar individuals or businesses.
• Verify Before You Pay: If you receive a request for payment, especially one that feels urgent, pause and verify it independently—even if it appears to come from someone you trust.
• Use Strong Security Settings: Enable multi-factor authentication, set strong passwords, and turn on payment notifications to monitor activity in real time.
• Be Wary of Links: Never click on suspicious links in texts or emails. Instead, go directly to the app or official website to manage your account.
• Double-Check Payment Details: One wrong letter or number can send your money to the wrong person. Take a moment to confirm recipient details before you send.

What to Do If You Suspect a Scam

If you think you've been targeted by a digital payment scam:

1. Stop Communicating with the suspected scammer.
2. Report the Incident to the payment app and follow their instructions.
3. Notify Consumers National Bank right away so we can help monitor and protect your account.
4. Change Passwords associated with your payment apps and email.

Consumers National Bank Is Here to Help

We understand how disruptive fraud can be. Consumers National Bank provides tools and resources to help you stay informed and protected:

• Account Alerts to monitor suspicious activity
• Secure Online Banking with strong encryption
• Friendly, Local Support if you have questions or need help

If you're ever unsure about a transaction or receive a suspicious message, don't hesitate to reach out. Our team is here to help you navigate these challenges with confidence.

Stay Safe and Informed

Digital payments are here to stay—and with the right precautions, you can use them safely. Stay vigilant, trust your instincts, and know that Consumers National Bank is always in your corner.

Visit your local branch or contact us today to learn more about how we protect your accounts and what steps you can take to avoid fraud.